Business Process Owner (BPO) internship Operations

Operations Professional Bruxelles Full-time Belgium

Job Description

As an Operations at Jacobs Douwe Egberts you will be integrated in the Belux Operations team and become part of the team responsible for the planning and execution of technical service on our coffee machines (B2B). This will give you the insights on how we deliver key service to our customers! We create remarkable customer experiences through our services! You will report to and be guided by the Business Process Owner (BPO) who is in charge of improving processes and Operations business. After two weeks of training, including field trips to customers to understand the business, you will be ready to come up with your first improvement proposals.

Your main responsibilities:

  • You will actively be integrated in the Operations Team where you are asked to be a supportive member and take a responsibility on some tasks.
  • Invoicing and cost management
  • Measure and follow up on KPI’s and target
  • Data entry and analysis
  • Pick up an improvement topic and initiate an improvement project.


  • You are an enthusiastic student with a matching educational business background, and preferably a supply chain, Business Administration, or operations passionate.
  • You are a team player with strong communication & ability to translate numbers/data to strategies and improvement actions
  • You work pro-actively, take ownership of your own projects and deadlines, and are result driven
  • In line with your educational assignment, an improvement project related to Operations
  • You need to be fluent in English
  • You’re available for at least 3 months starting September/October

Additional Information

We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious –JACOBS DOUWE EGBERTS: A coffee for every cup.
Working with us means you’ll be making an impact in a fast-paced, collaborative environment. We work as a team, celebrating success and supporting one another. Our associates work with a diverse group of like-minded people, in an innovative environment committed to doing the right thing –all across the world. What you do here will get noticed.

At JACOBS DOUWE EGBERTS we are inspired by our belief “It’s amazing what can happen over a cup of coffee”.  We are driven by the vision that everyone deserves the coffee they love.